The Sharing Economy

The ‘Sharing Economy’ is disrupting established industries and sending huge, powerful incumbents into a tizzy. Uber and AirBnB have shaken the taxi and hotel sectors, shifting power, control and profits from the RadioCabs and Hiltons of this world and into the hands of ordinary citizens armed with nothing more than a

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Bad Company: Plusnet

“Hello, Mr. Stokoe, I’m afraid I have an apology to make – we spoke on Tuesday night but I forgot to save the comments onto your account, can you remind me what we were discussing?” said Mike from painfully incompetent ISP, Plusnet, a subsidiary of BT.   18 Months Earlier… The

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